Consumers table

Consumers

If you are renewing your property insurance after 1 July 2013, you should carefully check your next renewal notice (2013–14). If there is a significant increase in the base premium, you should seek an explanation from your insurer, and complain to the Monitor if unsatisfied. You should also consider shopping around.

Professor Allan Fels AO

About us

Professor Allan Fels AO is Victoria’s Fire Services Levy Monitor. The Monitor will oversee the abolition of the insurance-based fire services levy and provide advice and guidance to consumers and the insurance industry. For complaints and enquiries, call 1300 300 635.

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The Fire Services Levy Monitor Act 2012 was repealed on 31 December 2014.  The Office of the Fire Service Levy Monitor ceased operations on that date and all phone lines, email address and postal addresses ceased to exist.  

If you have any queries or concerns regarding the charging of the Fire Services Property Levy, please contact your local council, or State Revenue Office via their website www.sro.vic.gov.au or 13 21 61.

If you believe your insurance company has charged a fire services levy on an insurance policy after 30 June 2013, please call the Consumer Affairs Victoria help line on 1300 55 81 81 or make a complaint at consumer.vic.gov.au.