Consumers table


If you are renewing your property insurance after 1 July 2013, you should carefully check your next renewal notice (2013–14). If there is a significant increase in the base premium, you should seek an explanation from your insurer, and complain to the Monitor if unsatisfied. You should also consider shopping around.

Professor Allan Fels AO

About us

Professor Allan Fels AO is Victoria’s Fire Services Levy Monitor. The Monitor will oversee the abolition of the insurance-based fire services levy and provide advice and guidance to consumers and the insurance industry. For complaints and enquiries, call 1300 300 635.

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The way the Victorian Government collects money from households and businesses to pay for fire services has changed.

From 1 July 2013 a Fire Services Levy is no longer collected by insurance companies in property insurance premiums. Instead, local councils collect the funds through a levy – the Fire Services Property Levy – with rates.

Insurance companies must not charge consumers for the Fire Services Levy after 1 July 2013.

The Victorian Government appointed Professor Allan Fels as the Fire Services Levy Monitor to oversee the removal of the levy from insurance premiums.

The Monitor’s role is to ensure the levy is genuinely phased out of the insurance premiums of Victorian households and business.

If you have property insurance, you can find important information on this website to assist in the transition to the new levy arrangements.

For enquiries about the new levy, call 1300 300 635 or to make a complaint, visit our Complaints section.